Viva Maya By Wyndham, A Trademark All Inclusive Resort | Playa del Carmen ★ Book Spa Rooms, Wellness Deals & Guest Reviews

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About the Hotel

Paseo Xaman Ha Hotelero 5, Playa del Carmen, Mexico, 77710

“The beautiful beach is just a short stroll away!”view full review

Viva Maya By Wyndham, A Trademark All Inclusive Resort offers an all-inclusive, family-friendly vacation experience set on a private beach. Guests can enjoy a variety of activities and dining options, with a focus on global cuisine and entertainment for all ages. The resort is rated 7.9/10 on Booking.com.

Rooms & Amenities

Each of the 339 colonial-style rooms features a private French balcony or terrace with views of the ocean, pool, or garden, along with modern amenities such as free WiFi and flat-screen TVs. Rooms are equipped with air conditioning, complimentary minibars, and coffee/tea makers.

Dining Options

Viva Maya provides various dining venues including El Nopal for buffets, Bamboo for Asian fare, and Xul Ha for Mayan cuisine. Guests can enjoy snacks and drinks at the El Cenote Snack Bar, available day and night.

Leisure & Entertainment

On-site activities include water sports, beach volleyball, and tennis, while a Kids' Club hosts daily programs and mini disco events. In the evenings, guests can catch live performances and themed shows.

Services & Local Area

Playa del Carmen hotel features a tour desk to assist with outings and local attractions including Xcaret Park and Akumal Bay. The nearest airport, Aeropuerto de Playa del Carmen, is just 3 miles away, easily reached via Highway 307.

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Choose your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Superior Garden King Room Non-Smoking

Max:

2 persons

390 sq. feet

Bed options:

1 King-size bed

Garden view

Air conditioning

room details

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Accessible Room One Queen Bed Non-Smoking

Max:

2 persons

390 sq. feet

Bed options:

1 King-size bed

Garden view

Air conditioning

room details

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Superior King Room Pool View Non-Smoking

Max:

2 persons

390 sq. feet

Bed options:

1 King-size bed

Pool view

Air conditioning

room details

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Price and Room Availability

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Getting around

Comprehensive guide to transport options for seamless travel

City Centre

Playa del Carmen 1.7 mi

Airports

Aeropuerto de Playa del Carmen (PCM) 1.7 mi

Cancun (CUN) 37.0 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Wi-Fi

Parking

Valet parking

24-hour services

24-hour reception

24-hour security

Babysitting

Babysitting/Child services

General

Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Currency exchange
ATM/Cash machine
Hairdresser
Smoke detectors
Fire extinguishers
Key card access

Sports & Fitness

Fitness centre
Wind surfing
Diving
Snorkelling
Horseback riding
Cycling
Tennis court
Golf course
Darts
Table tennis
Archery
Yoga class
Aerobics
Fishing

Services

Valet parking
Housekeeping
Car hire
Laundry
Tours/Ticket assistance
Shops/Commercial services
Welcome drink

Dining

Restaurant
Snack bar
Bar/ Lounge area
Special diet menus

Business

Meeting/ Banquet facilities
Fax/Photocopying

Children

Cots
Babysitting/Child services
Board games
Children's menu
Children's pool
Children's play area
Kids club

Facilities for people with disabilities

Toilet for disabled
Bathroom for disabled

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Sun loungers
Live entertainment
Night club
Garden area
Spa & wellness centre
Sauna
Jacuzzi
Pedicure
Manicure
Waxing
Body scrub
Facial
Treatment room
Back massage
Head massage
Full body massage
Foot massage
Shallow end
Make up services

Room features

Air conditioning
Terrace
Garden furniture
Ironing facilities

Media

Flat-screen TV

Location

Paseo Xaman Ha Hotelero 5, Playa del Carmen, Mexico, 77710

Map view

Paseo Xaman Ha Hotelero 5, Playa del Carmen, Mexico, 77710

City landmarks

Landmark

Xcaret

2.7 mi

Landmark

Quinta Avenida

1.8 mi

Mall

Playacar Center Shopping Mall

2600 ft

Landmark

Cenote Calavera

1.9 mi

Landmark

Fun Fitness Globetrotters

2800 ft

Landmark

Los Fundadores Park

1.4 mi

Landmark

Hard Rock Campo de Golf

2100 ft

Landmark

Disabled-friendly beach

1.4 mi

Landmark

Zona Arqueologica Playa del Carmen

1.1 mi

Park

Xel-Ha Park

3600 ft

Landmark

Mahi Golf Course

2500 ft

Golf Course

Campo de Golf Playacar

3300 ft

Landmark

Playa del Carmen Archeological Site

3700 ft

Landmark

Maya ruins

3700 ft

Landmark

Cenote Carwash

2.2 mi

Landmark

Bel Air Animal Park

2.2 mi

Landmark

Alltournative

4200 ft

Mall

Starbucks

4400 ft

Mall

City Club

4500 ft

Landmark

La Sirena's Fine Mexican Handcrafts

1.4 mi

Landmark

Galeria de Arte 5ta Avenida

1.5 mi

Landmark

Ruinas Mayas

1.0 mi

Museum

3D Museum of Wonders

1.7 mi

Museum

Museo Frida Kahlo Playa Del Carmen

1.7 mi

Store

Centro Maya

2.2 mi

Landmark

Xaman Ha Ruins

1.3 mi

Landmark

Xaman Ha Aviary

1.8 mi

Landmark

Playacar Golf Club

2.1 mi

Beach

Playacar Beach

2.2 mi

Nearby

Piste Cyclable sur Paseo Xaman-Ha

1500 ft

Restaurants

Les Crepes de Paris

2.0 mi

Avenida Paseo Xaman-Ha 25 Playacar Center

Reviews and Ratings

Reviews from guests about their experience.

66%

loved their spa retreat and can’t wait to return.

6.6/10

Nice

Rooms

6.4

Location

8.2

Service

6.8

Dining

6.0

Michael

United States, February 2025

7.0/10

My recent stay at Viva Maya By Wyndham was overall enjoyable, with a beautiful beach and excellent staff. However, the food options were somewhat limited and the rooms felt a bit dated. While I loved the service and cleanliness of the resort, the food could use improvement. 🏖️🌴

Rooms

7.0

The ocean view room was lovely but showing its age with dated furnishings and worn carpets. The cleanliness was a concern, with some dust and cobwebs visible in the corners.

Service

9.0

The service was friendly and attentive, making my experience enjoyable. The activities team, especially Arnulfo, was fantastic and really added to the fun.

Location

10.0

Perfectly located right on the beach, the resort was set in beautiful surroundings with well-kept gardens and plenty of space to relax. I enjoyed the scenic views.

Dining

6.0

While the dining options had some highlights, like made-to-order meals, the overall quality varied, and I felt there was a lack of variety over my week-long stay. The cafeteria-style offerings for dinner didn't meet my expectations.

Facilities

6.0

The resort had decent facilities, but I missed the lively amenities typical of larger resorts. Limited restaurant availability during peak times was a drawback.

Allen

United States, January 2025

6.0/10

I enjoyed my time at Viva Maya, but it wasn't without its faults. The beach was beautiful and the location was convenient, but I faced some issues with dining reservations. While the staff was friendly and the entertainment was a highlight, the overall dining experience and room conditions left a bit to be desired.

Rooms

5.0

My room was humid and had a strange smell due to moisture. The ceramic tile made it easy to hear noises from the hallway, which was distracting at times.

Service

6.0

Service was friendly, but the staff seemed understaffed at the bars, leading to long wait times. I also had issues with the restaurant booking app that restricted me to only one reservation at an a la carte restaurant over three days.

Location

7.0

The resort is located in Playacar, which is a nice area. The beach was clean and had plenty of seating options, but navigating the hotel could be confusing as it was under renovation when I visited.

Dining

6.0

Food at the buffet was hit or miss, with not much variety over the days. The a la carte restaurants had limited availability and were often full, which was disappointing as I had expected more from an all-inclusive.

Facilities

6.0

The pools and beach areas were well maintained, offering plenty of activities like kayaking. However, I noticed the adult pool had issues with cleanliness and could use some attention.

Victor

United States, January 2025

6.4/10

I had a pretty mixed experience at Viva Maya. While I enjoyed the beautiful beach and well-maintained grounds, there were several letdowns that impacted my stay. I found the service at the buffet to be slow, and the food quality varied quite a bit. My room was comfortable, but the amenities like the bar fridge being empty and the limited coffee options left something to be desired.

Rooms

6.0

The room we stayed in was nice and comfortable, but I was disappointed that it lacked a coffee machine and had an empty bar fridge. It was also quite chilly at night without adequate bedding.

Service

5.0

Service was hit or miss. While some staff members were friendly and attentive, others weren't as pleasant, particularly during breakfast. I also felt like I had to wait too long for attention at the buffet.

Location

7.0

The location is great, right on the beach and within a pretty secure area. However, the distance from the adult-only pool to the main pool made it inconvenient to access other areas.

Dining

5.0

Dining experiences were varied. While the a la carte restaurants were fantastic, the buffet left a lot to be desired, especially for breakfast. The food lacked variety and didn't always feel fresh.

Facilities

6.0

The resort featured lovely grounds and a great beach, which were highlights of my stay. However, I found the facilities, like the fitness center and other amenities, to be pretty average and not very inspiring.

Charlie

United States, November 2024

7.4/10

My stay at Viva Maya was a mixed experience. The beach was stunning, and I appreciated the smooth access to everything due to the resort's small size. Unfortunately, the dining could use improvement, with some meals being just okay, but I did enjoy the homemade yogurt at breakfast. Overall, I felt safe and found the service friendly, though some areas, like the bar, felt lacking at times.

Rooms

6.0

The rooms were clean but dated and didn't have do not disturb signs. I was disturbed by staff knocking several times in the morning.

Service

7.0

The staff was overall polite and accommodating, and I had a fantastic interaction with the front desk manager, Jorge, who helped with my room upgrade.

Location

8.0

The resort's location is excellent, being close to Playa del Carmen, and the beach was definitely the highlight of my stay.

Dining

6.0

The food varied from okay to above average. The buffet had a good selection, but some a la carte dining experiences were disappointing. I recommend the homemade salsa and Mexican restaurant for better meals.

Facilities

6.0

The facilities were adequate with good choices, though I felt there could be more organized activities to keep guests engaged throughout the day.

Rodney

United States, November 2024

7.0/10

I had a wonderful stay at Viva Maya By Wyndham, but there were some mixed experiences. The food quality varied; some meals were excellent, while others lacked flavor. The staff were friendly and attentive overall. The beach location was beautiful, though the noise from evening shows could be disruptive. I particularly enjoyed the leisure time at the pool, but I wished the amenities were a bit more upscale.

Rooms

8.0

The rooms were clean, and my initial room faced the pool, which was quiet. I managed to switch to a ground floor room with a terrace that was much better. However, some balconies were quite small.

Service

7.0

The staff were generally friendly, especially at the pool bar. However, I did encounter some inconsistency with front desk assistance where not every staff member was as welcoming.

Location

9.0

The resort is directly on the beach, which made it easy to find sunbeds and enjoy the ocean. The location is excellent for both relaxation and access to various activities.

Dining

7.0

I found the food in places like Don Diego and Portofino to be great, while the buffet was a bit noisy and the quality fluctuated. Some meals were fresh and tasty, but I wished for more variety and flavor in the offerings.

Facilities

8.0

The resort has a cozy atmosphere, and I appreciated the clean grounds and maintained facilities. The entertainment like the evening shows was enjoyable, adding to the overall experience.